NY SHELTER IN PLACE QUESTIONS (orders from 3/22/20 and on)
Q: I put an order in after 3/22 - will it ship to me soon?
A: Per NYC & NY state order, Floss Gloss is categorized as a non-essential business. As of 3/22 all non-essential businesses were ordered to close. Any polish orders placed after 3/22 will experience a longer than usual processing time ~ anywhere between approximately 5 - 12 business days.
Processing time does not include shipping transit time. Selecting Priority Mail as your shipment method does not speed up your processing time. During the coronavirus emergency USPS is experiencing longer transit times & not guaranteeing Priority Mail shipping windows. If you haven't received a shipment notification then your order has not shipped.
Q: I would like to return something from a recent order. What should I do?
A: We are handling returns on a case by case basis. However, we are currently not accepting returns of product where the package was opened and merchandise interacted with.
Also, any orders sent to an incorrectly provided address or orders that are lost/stolen because they had been sitting at an incorrect shipping address are not refundable.
Pretty please double check and reach out to us ASAP if there is a shipping address mistake showing on your order confirmation. Please email firstname.lastname@example.org with any questions.
Q: I live in the UK or France, when can I expect my order?
A: USPS has currently suspended any outgoing mail to these countries unfortunately. However, we are unsure of when USPS may lift those rules. You can choose to keep your order pending or request a refund.
Q: I just placed my order! When should I expect it to arrive?
A: ** Since the beginning of January 2019, we have noticed an increase in transit time for USPS First Class Service overall, locally and nationwide. Please be advised that USPS First Class Mail can now take up to 14 business days. If you need a quicker turn around, please select USPS Priority Mail. Unfortunately, Floss Gloss is not responsible for slow or delayed transit times once in USPS’s hands.**
Orders are typically fulfilled within 1-2 business days. Orders placed on Friday, over the weekend, and on major holidays will ship the next business day.
*During holiday season & when there are new releases or sales, it might take up to 3 business days to fulfill your order*
If you would like your order faster, please select USPS Priority Mail at checkout. Please note the processing time of 1-2 business day still applies.
Please refer to the chart below for approximate shipping times. This chart only displays the ship time that is in effect once the package is accepted by the USPS. The actual ship time might vary.
APPROXIMATE SHIPPING TIMES
|USPS First Class||USPS Priority Mail|
|U.S||3-7 business days||1-2 business days|
|Canada||5-7 business days||3-5 business days|
|Australia||10-14 business days||6-10 business days|
|U.K.||10-14 business days||6-10 business days|
Q: Can I track my order?
Yes, you should receive a tracking notification to the email you used to make the order once the order is fulfilled. USPS tracking numbers are typically updated within 24 hours after the tracking number is created, so please hold tight! Should you have any other inquiry regarding your order and shipment, please email email@example.com
Q: My order never arrived!
We are not responsible for lost or stolen packages. However, we will file a claim with the USPS. Please contact us at firstname.lastname@example.org within a week so we can try to resolve the issue asap. We go by a case-by-case basis.
If a package is returned to us due to a customer error (ex: incorrect address, name, etc.), the customer will be responsible for the re-shipment charges.
Q: Where does Floss Gloss ship from?
A: Floss Gloss fulfills and ships from Brooklyn, NY!
Q: Does Floss Gloss ship overseas?
A: Yes! We ship almost anywhere ~ Canada, UK, France, Sweden, Australia, New Zealand, etc.
We also have some international online stockists available!
Email us at email@example.com if you have any other questions regarding shipping overseas.
Q: I just placed my order and want to change something!
Please email us ASAP at firstname.lastname@example.org with your order number!
Once we have shipped, we won't be able to change anything.
Q: I want to cancel my order.
Please email us ASAP at email@example.com with your name & order number. We typically fulfill quickly (sometimes within 24 hours).
Q: I just received my order and something was damaged. What should I do?
Please email us at firstname.lastname@example.org with your name, order number and a picture of the damaged product.
Q: What is your return policy?
We only accept returns on unused polishes. Return request must be made to email@example.com within 7 days of receiving the product(s). You will be responsible for shipping the return at your own cost. Returns can be shipped to:
35 Meadow St. #204
Brooklyn, NY 11206
We'll evaluate the product(s) once it has arrived in our office & refund through the original payment method if the product meets our standards less the shipping costs.
Q: What are the ingredients? Is Floss Gloss 7-Free & Cruelty Free?
A: Floss Gloss is considered 7-Free and formulated without yucky harmful chemicals like Toluene, DBP, Formaldehyde, Formaldehyde Resin, Camphor, Xylene, TPHP, Bismuth Oxychloride & Ethyl Tosylamide!
All nail lacquers are free of sulfates, parabens & gluten. We never, ever test on animals or contain animal or insect derivatives!
Q: Does Floss Gloss contain the chemical Triphenyl Phosphate or THPH?
A: No, Floss Gloss Ltd Pro Nail Lacquers do not contain any Triphenyl Phosphate or THPH! Still have more questions on formula & ingredients? Email firstname.lastname@example.org!
Q: Is it safe for kids or pregnant women?
Yes, we're kid & expectant-mother friendly!
Let us cater your next birthday party in the NYC/Brooklyn area! We'll come with a celeb nail artist + tons of sparkle to get your little one & friends in the most adorable nail trends! Who doesn't love a nail party?! Email email@example.com for info & rates!
Q: Is Floss Gloss manufactured in the USA?
A: Yes! Floss Gloss Ltd Pro Nail Lacquer is made and manufactured in USA! Our lacquers are made in California. We work with a US based company for our glass bottles, caps and brushes, which are manufactured in Italy.
Q: What kind of lacquer coverage can I expect from Floss Gloss Ltd Pro Nail Lacquer?
A: Floss Gloss strives to maintain one-coat coverage with an opaque color formula. For the perfect Floss Gloss manicure apply Floss Gloss Cares Base Coat in ‘Bassline’. Apply two coats of any Floss Gloss Ltd Pro Nail Lacquer and finish with Floss Gloss Cares Top Coat in ‘Gloss’ for ultimate gloss and protection.
Q: Why do neon nail polishes dry matte?
A: Neon pigments have a matte finish due to the chemistry composition of the pigment. If we could get them to dry glossy - trust us we would!!
Q: Can I use gel top coat on Floss Gloss Nail Lacquers?
A: Yes! Our quick-dry formula allows gel top coat to easily be paired with any Floss Gloss lacquer. Just wait 5-10 mins for the Floss Gloss to completely dry and top with your favorite gel top coat or bring with you to the salon for an extra long lasting Floss Gloss [gel] manicure!
Q: Who mixes & designs Floss Gloss colors?
A: Aretha, the 'Color Snob', custom mixes each shade & glitter sample with fashion forward input from Janine. Together, the duo creates the palette for each collection & release one color at a time.
Q: I want to be a Floss Gloss retailer, who do I contact? Are there high minimums?
A: Awesome! We have low minimums to order! Email your name, store name and any other info to firstname.lastname@example.org for sales information & purchase order forms.
Q: I'm a professional nail technician, do you offer a discounted rate for salons/professional use?
A: Yes! Please fill out the submission form here!